Help Center

FRAMELUNE offers women-focused eyewear styles, including optical frames and selected lens options for daily wear. Depending on the product and lens setup, customers may be able to choose non-prescription lenses, prescription lenses, blue light lenses, reading lenses, photochromic lenses, or progressive lenses.

Yes, when available, you can choose non-prescription lenses or frame-only options. This may be suitable for fashion styling, blue light use, or everyday wear without vision correction.

Not always. Lens availability may depend on frame shape, frame size, prescription strength, lens type, and production requirements. If a specific option is not available for a frame, it may not appear during the lens selection process.

You can contact us through the Contact Us page. To help us review your request faster, please include your order number, checkout email, and a short description of the issue.

Choose your frame, select the color, choose your lens option, enter prescription details if needed, then add the item to your cart and complete checkout.

Before paying, please review your frame color, lens type, prescription values, PD, shipping address, and email address carefully.

Please contact us as soon as possible if you need to change or cancel an order. If the order has not entered processing, we may be able to help.

Once prescription lens production, customization, packing, or shipment has started, changes or cancellations may be limited.

Contact us immediately with your order number and the correct shipping address. If the order has not shipped, we will try to update it. If the package has already shipped, address changes may depend on the carrier.

Please contact us with your order number, the incorrect email address, and the correct email address. We will try to update your order information so you can receive order and tracking updates.

After checkout, you should receive an order confirmation email. If you do not see it, please check your spam or promotions folder. If you still cannot find it, contact us with the name and email used at checkout.

You can enter your prescription details during the lens selection process when prescription lenses are available. Please make sure your SPH, CYL, AXIS, ADD, and PD values are entered correctly when required.

If you are not sure how to read your prescription, we recommend confirming it with your eye care professional before placing your order.

For many prescription glasses, you may need:

• SPH, also called sphere
• CYL, also called cylinder, if shown on your prescription
• AXIS, required when CYL has a value
• PD, also called pupillary distance
• ADD, often required for progressive or reading prescriptions

Single vision lenses may be available for eligible frames and prescriptions. They are used for one viewing distance, such as distance vision or near vision, depending on your prescription.

Progressive lenses may be available for selected frames and prescriptions. They combine distance, intermediate, and near vision correction in one pair of glasses.

Please make sure your prescription includes the required ADD value and that your PD is accurate before ordering progressive lenses.

Reading lens options may be available for customers who need near-vision support. Please select the correct lens option and enter your reading prescription or strength as required.

If prescription upload is available during checkout or lens selection, you can upload a clear photo or file of your prescription. Please make sure all numbers are readable and current.

If upload is not available, you can enter the prescription values manually or contact support for guidance.

Lens index affects lens thickness. Higher index lenses are usually thinner and may be suitable for stronger prescriptions. Available index options may depend on your prescription and selected frame.

If you are unsure, review the recommended option shown during lens selection or ask your eye care professional for advice.

Prescription sunglass options may be available depending on the frame, prescription, and lens type. If the option is available, you will be able to select it during the lens selection process.

PD stands for pupillary distance. It is the distance between the centers of your pupils, measured in millimeters. PD helps position prescription lenses correctly for clearer and more comfortable vision.

Your PD may be written on your prescription. If it is not included, you can ask your eye care professional to provide it. Accurate PD is especially important for prescription and progressive lenses.

One PD number usually means the total distance between both pupils. For example, 62 means the full PD is 62mm. Some prescriptions show two numbers, such as 31/31, which means right PD and left PD separately.

Compare the measurements on the product page with a pair of glasses that already fits you well. Pay attention to lens width, bridge width, temple length, frame width, and lens height.

Lens width is the horizontal width of one lens. Bridge width is the distance between the lenses across your nose. Temple length is the length of the arms of the glasses.

Small fit adjustments are common with eyewear. A local optical shop may be able to adjust the temples or nose pads. If the frame feels significantly uncomfortable or incorrect, please contact us with your order number and photos if available.

Blue light lens options may be available for selected frames and orders. They are often chosen by customers who spend long hours using computers, phones, tablets, or other digital screens.

Photochromic lenses may be available for selected frames and prescriptions. They are designed to darken outdoors under sunlight and become clearer indoors.

Photochromic lenses react mainly to UV light. Since many indoor spaces and car windshields block part of UV light, the lenses may not darken as much indoors or inside a vehicle.

Tinted or sunglass lens options may be available for selected frames and lens types. If available, you can choose them during the lens selection process.

Some lens upgrades can be combined, while others may not be available together. Available combinations may depend on your selected frame, prescription, and lens type.

Available shipping destinations will be shown at checkout after you enter your shipping address. If your country or region does not appear at checkout, shipping may not currently be available there.

Delivery time includes processing time and carrier shipping time. Prescription or customized lens orders may require additional processing before shipment.

The final delivery time may depend on your location, shipping method, carrier, customs clearance, peak season, and whether your lenses require customization.

After your order ships, you should receive a shipping confirmation email with tracking information. You can also visit the Track Order page and enter your tracking number to check the latest delivery status.

Tracking updates may take time to appear after the package is handed to the carrier. If there is no update for several business days, please contact us with your order number and tracking number.

Free shipping may be available for qualifying orders or during promotional periods. The final shipping fee will be shown at checkout before payment.

Customs duties, taxes, or import fees may be charged by your local customs authority depending on your destination country or region. These charges are not always included in the product price or shipping fee.

Return eligibility depends on the item type, order status, product condition, and whether the lenses were customized. Prescription lenses and customized items may have different return conditions.

Please review the return policy and contact us before sending anything back.

Contact us with your order number, the item you want to return or exchange, the reason for your request, and photos if relevant. Our support team will review your request and provide next steps when applicable.

Prescription glasses are customized based on your personal prescription. Return eligibility may be limited unless there is a quality issue, production issue, or order error. Please contact support for review.

Please contact us as soon as possible with your order number and clear photos of the damaged item, packaging, and shipping label. We will review the issue and help with the available solution.

Contact us with your order number and photos of the item you received. Please include photos of the frame, color, lenses, packaging, and order label so we can review the issue quickly.

We recommend keeping the original packaging until you are sure you will keep the item. Returned items may need to be in original or protective packaging to prevent damage during return shipping.

Available payment methods will be shown at checkout. You can choose your preferred payment option before completing your order.

Payments are processed through secure checkout providers. FRAMELUNE does not display your full card details in the store admin.

You may be able to place an order without creating an account. Creating an account can make it easier to view orders, manage information, and track future purchases.

Use the login page to request a sign-in link or follow the account recovery instructions shown on the page. If you still need help, contact us with the email address used for your order.

Use a microfiber cloth and lens-safe cleaning solution. Avoid rough fabrics, paper towels, harsh chemicals, or household cleaners, as they may damage lenses or coatings.

Store your glasses in a protective case when not in use. Avoid placing them face down on the lenses or leaving them in high heat for long periods.

Small adjustments may be possible, but we recommend visiting a local optical shop for safer adjustments, especially for metal frames, nose pads, rimless styles, or frames with delicate details.

Always clean lenses with a microfiber cloth, keep your glasses in a case, and avoid wiping dry lenses when dust or particles are on the surface.

FRAMELUNE is an eyewear brand focused on women’s frames and everyday optical styling. Our goal is to make eyewear feel refined, wearable, and easy to pair with personal style.

FRAMELUNE is designed with women’s eyewear styling as the main focus. However, anyone who likes the frame shape, size, and style can choose a pair that fits them.

You can choose based on your personal style, face shape, color preference, and daily use. Cat-eye frames often feel lifted and feminine, round frames feel softer, square frames feel clean and modern, and lightweight or rimless frames feel subtle and minimal.