Privacy policy
Privacy Policy
Last updated: May 14, 2026
This Privacy Policy describes how FRAMELUNE collects, uses, and protects personal information when you visit framelune.com, place an order, contact us, or use our online services.
By using our website, you agree to the practices described in this Privacy Policy.
Who We Are
FRAMELUNE is an online eyewear store offering frames and selected lens options through framelune.com.
If you have any questions about this Privacy Policy or your personal information, you can contact us at:
Email: official@framelune.com
Website: https://framelune.com
Contact page: https://framelune.com/pages/contact
Information We Collect
We may collect personal information that you provide directly to us, including:
- Name
- Email address
- Shipping address
- Billing address
- Phone number, if provided
- Order information
- Payment-related information
- Prescription-related information, if you choose prescription lenses
- PD, lens preferences, and product selections
- Messages or photos you send to customer support
We may also collect certain information automatically when you visit our website, such as:
- Device information
- Browser type
- IP address
- Pages viewed
- Referring website
- Cookies and similar tracking technologies
- Shopping cart and checkout activity
How We Use Your Information
We may use your information to:
- Process and fulfill your orders
- Provide order confirmations and shipping updates
- Prepare eyewear, prescription lenses, or selected lens options
- Respond to customer support requests
- Review returns, exchanges, refunds, or order issues
- Improve our website, products, and customer experience
- Detect, prevent, or review fraud, abuse, or security issues
- Comply with legal, tax, payment, shipping, and business obligations
- Send marketing emails or promotional messages if you have opted in, where applicable
Prescription and Lens Information
If you order prescription glasses or customized lenses, we may collect prescription-related information such as SPH, CYL, AXIS, ADD, PD, lens type, lens index, or other details needed to process your order.
FRAMELUNE does not provide medical eye exams, medical diagnosis, or professional medical advice. Prescription information is used to process the eyewear order based on the information you provide.
If you are unsure about your prescription, PD, or lens needs, please consult your eye care professional before placing an order.
Payment Information
Payments are processed through secure third-party payment providers. FRAMELUNE does not store full credit card numbers or full payment card details on our own systems.
Available payment methods will be shown at checkout.
Shipping and Delivery Information
We may share necessary order and shipping information with shipping carriers, logistics providers, fulfillment partners, or service providers in order to deliver your order and provide tracking information.
Service Providers and Third Parties
We may share limited personal information with trusted service providers that help us operate our business, including:
- Website hosting and ecommerce platform providers
- Payment processors
- Shipping and logistics providers
- Email and customer support tools
- Analytics and website performance tools
- Advertising or marketing tools, where applicable
- Fraud prevention and security service providers
These service providers may only use the information as needed to provide their services to us, subject to their own terms and privacy practices.
Cookies and Tracking Technologies
Our website may use cookies, pixels, and similar technologies to operate the website, remember preferences, improve performance, understand website traffic, support checkout, and provide relevant marketing where applicable.
You can manage cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.
Marketing Communications
If you sign up for marketing emails or promotional messages, we may use your email address to send updates, offers, or product information.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at official@framelune.com.
We will still be able to send non-marketing messages related to your orders, account, shipping, customer support, or policy updates.
How We Protect Your Information
We take reasonable steps to protect personal information from unauthorized access, loss, misuse, or disclosure.
However, no website, payment system, or online transmission is completely secure. Please use care when sharing information online and contact us if you believe your information may have been used without authorization.
How Long We Keep Information
We may keep personal information for as long as needed to provide services, fulfill orders, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our policies.
The retention period may vary depending on the type of information and the reason it was collected.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, delete, or request information about how your personal information is used.
To make a privacy-related request, please contact us at official@framelune.com. We may need to verify your identity before completing certain requests.
Please note that some information may need to be retained for legal, tax, fraud prevention, order fulfillment, or business record purposes.
International Customers
If you access our website or place an order from outside the region where our service providers are located, your information may be processed in another country or region.
By using our website and placing an order, you understand that your information may be transferred, processed, or stored in locations where our service providers operate.
Children’s Privacy
Our website is intended for general audiences and is not directed to children. We do not knowingly collect personal information from children without appropriate consent where required by applicable law.
If you believe a child has provided personal information to us, please contact us at official@framelune.com so we can review the request.
Third-Party Links
Our website may contain links to third-party websites, payment providers, shipping carriers, tracking platforms, or other services. These third parties operate independently from FRAMELUNE.
We are not responsible for the privacy practices, content, or policies of third-party websites or services. Please review their privacy policies before using them.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, service providers, legal requirements, or privacy practices.
The updated version will be posted on this page with a new “Last updated” date. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.
Contact Us
If you have questions about this Privacy Policy, your personal information, or a privacy-related request, please contact us:
Email: official@framelune.com
Website: https://framelune.com
Contact page: https://framelune.com/pages/contact