Terms of service
Terms of Service
Welcome to FRAMELUNE. These Terms of Service apply to your use of framelune.com and to purchases made through our online store.
By visiting our website, placing an order, or using our services, you agree to these Terms of Service. Please read them carefully before using the website or completing a purchase.
About FRAMELUNE
FRAMELUNE is an online eyewear store offering frames and selected lens options. Product availability, lens options, pricing, promotions, shipping destinations, and policies may be updated from time to time.
Online Store Use
By using this website, you agree not to misuse the website, interfere with its normal operation, attempt unauthorized access, or use the website for unlawful or harmful purposes.
We may update, suspend, or discontinue any part of the website at any time without prior notice.
Product Information
We try to present product information, colors, images, frame measurements, lens options, prices, and availability as accurately as possible.
However, product colors may appear slightly different depending on your screen, lighting, device settings, and photography. Frame measurements may have small variations due to production or measurement methods.
We do not guarantee that all product descriptions, images, prices, or availability will always be error-free. If we identify an error, we may correct it, update the information, or cancel affected orders when necessary.
Prescription and Lens Orders
If you order prescription glasses or customized lenses, you are responsible for providing accurate and current prescription information, including SPH, CYL, AXIS, ADD, PD, and any other required details.
FRAMELUNE does not provide medical eye exams, medical diagnosis, or professional medical advice. If you are unsure about your prescription, PD, or lens needs, please consult your eye care professional before placing an order.
Incorrect, incomplete, expired, or unclear prescription information may delay processing or affect the final product.
Order Acceptance
After you place an order, you may receive an order confirmation email. This confirmation means we have received your order request. It does not guarantee that the order has been accepted or processed.
We reserve the right to review, refuse, cancel, or limit any order when necessary, including but not limited to cases involving product unavailability, payment issues, pricing errors, suspected fraud, incorrect information, or policy concerns.
Prices and Payment
All prices are shown on the website and may change from time to time. Prices, discounts, and promotions may be updated, corrected, or discontinued without prior notice.
Available payment methods will be shown at checkout. By submitting payment information, you confirm that you are authorized to use the selected payment method.
Shipping and Delivery
Shipping options, shipping fees, and available destinations will be shown at checkout when applicable.
Processing and delivery times are estimates and may vary depending on product type, lens customization, destination, carrier handling, customs clearance, holidays, peak seasons, and other factors outside our control.
Please review our Shipping Policy for more details:
https://framelune.com/policies/shipping-policy
Returns, Refunds, and Exchanges
Return, refund, and exchange eligibility may depend on the product type, order status, item condition, and whether the lenses were customized.
Prescription lenses, customized lenses, and made-to-order products may have different return conditions.
Please review our Return and Refund Policy before requesting a return or exchange:
https://framelune.com/policies/refund-policy
Account and Customer Information
You may be asked to provide personal information such as your name, email address, shipping address, billing information, order details, and prescription-related information when placing an order or contacting support.
You agree to provide accurate and complete information. We are not responsible for delays or issues caused by incorrect or incomplete information provided by the customer.
Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how personal information may be collected, used, and protected:
https://framelune.com/policies/privacy-policy
Promotions and Discounts
Promotions, discount codes, free shipping offers, and special offers may be subject to specific conditions, time limits, exclusions, or availability.
We reserve the right to modify, suspend, or cancel promotions at any time where permitted by applicable law.
Intellectual Property
All content on framelune.com, including text, images, graphics, logos, product names, page layouts, and design elements, belongs to FRAMELUNE or its content providers unless otherwise stated.
You may not copy, reproduce, distribute, modify, or use our website content for commercial purposes without written permission.
Third-Party Links and Services
Our website may include links to third-party websites, services, payment providers, shipping carriers, or tracking platforms. These third parties operate independently from FRAMELUNE.
We are not responsible for third-party websites, services, content, privacy practices, or technical issues. Please review their own terms and policies when using their services.
Limitation of Liability
To the extent permitted by applicable law, FRAMELUNE is not liable for indirect, incidental, special, or consequential losses arising from your use of the website, products, shipping services, third-party services, or inability to use the website.
Nothing in these Terms limits rights that cannot be excluded under applicable law.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.
Changes to These Terms
We may update these Terms of Service from time to time. The updated version will be posted on this page. Your continued use of the website after changes are posted means you accept the updated Terms.
Contact Us
If you have questions about these Terms of Service, your order, or our policies, please contact us:
Email: official@framelune.com
Website: https://framelune.com
Contact page: https://framelune.com/pages/contact